"He was considerate, helpful, aware of all the issues and had a good human touch..."


Richard O'Sullivan's Feedback


The feedback below was received from clients or their legal representatives following a mediation conducted by Richard O'Sullivan.


"You are brilliant at what you do" (Lay Client in a Domestic construction Dispute)

"Richard was fantastic, quickly grasped the issues and made helpful assessments of the important ones."

"This was a case where I definitely did not envisage settlement but with Richard's help we did indeed settle ! Brilliant mediator."

"Through a very lengthy mediation he was considerate, helpful, aware of all the issues and had a good human touch with my client and explained things to her which she really appreciated."

"I was initially wary of a mediator recommended by the other side but the first moment I spoke to him I realised he was a person of empathy and that gave me a great feeling."

"Richard was very helpful in drawing the parties to a point where an agreement could be reached. He was also very adept in dealing with various IT issues. Would certainly recommend."

"No remorse here – if anything I’m happier today than I was yesterday. We’ve come away with an opportunity and now my thoughts are around “what can we make from this” rather than the damage limitation mindset of the last 12 months since this first surfaced." (Lay person in a publishing dispute)

"I don't know what magic you worked in there but I'm amazed we settled" (Solicitor in Lease Forfeiture Dispute)

"Richard is a fantastic mediator. I have employed his services on a couple of cases now, and feel his approach is structured and well thought out, whilst clearly being interested in the views of our clients. Both mediations I have had with Richard have been of great benefit in my cases, and I would not hesitate to recommend his services to my colleagues." (Solicitor in a construction dispute)

"If it's in my gift I'll instruct you for all my mediations" (Counsel at mediation)

"Your warm upbeat manner kept us here longer than we would have stayed otherwise and then we settled. We are very grateful" (Defendants in a family property dispute). 

"I was very impressed with Richard's conduct and attitude throughout. He guided the parties to a settlement in difficult circumstances and they would not have managed that without him." (Solicitor in a Construction Dispute)

"Richard dealt with a relatively low value matter but which was particularly important to the parties effectively leading to positive result that both parties appeared happy with." (Solicitor in Breach of Fiduciary Duty Agency Dispute) 

"Richard was excellent and a real 'breath of fresh air' dealt with frustrating occurrences perfectly; echoed the client's concerns and really got stuck in. Would have no hesitation in using Richard in the future"(Solicitor in Construction dispute) 

"Excellent mediation. Thanks for all your effort on this." 

"Really expert at dealing with the difficulties posed by Zoom Mediations. I do miss the face to face meetings but remote mediations do save considerable time and cost" 

 "Well prepared, with a good feel for the dynamics of the case, and did a very good job in getting movement from the other party at a time when that appeared unlikely" (Solicitor in Construction Dispute) 

 "Very pleased with how Richard resolved this. We had been trying to settle the claim for months. Not sure what magic he worked in the other room to make them see sense, but well done!"

"Richard was totally and very professionally committed to achieving an outcome that was acceptable to both parties in very difficult circumstances and provided a first class service."

"On the morning the mediation was due to take place one of the parties was unable to attend. This was the second time it was cancelled and it was a 3 way mediation, with one of the parties insisting it went ahead. Richard managed this really well and it was because of his intervention that we were able to keep the mediation on track and re-schedule for another day." (Solicitor in a Franchise Dispute)

"I just wanted to let you know that although it may not have seemed it at times yesterday, I’m very grateful to you for your invaluable assistance at the mediation.  I really don’t think that a deal would have been done in this case without your involvement.  You were thoroughly professional, positive and committed to helping the parties to reach a deal and for that I am very thankful." (Solicitor in an Estates Dispute)

"I'm so glad we settled, I didn't think it would be possible" (Litigation Partner in Solicitors' firm).

"Richard is very personable and clearly explained the mediation process/purpose to my client. Richard worked diligently on narrowing the issues which facilitated a settlement during mediation. His knowledge on the applicable legal issues/procedures and suggestions on workarounds were particularly helpful."

"I needed a lot of help with my client, who kept moving the goal posts, backtracking on offers and taking offence. Your persistent and patient explanations of the process and of the risks of his approach kept the mediation on track until eventual settlement" (Counsel at mediation). 

"Richard O'Sullivan is a firm, fair and highly experienced mediator. Articulate, proactive and balanced, he is also a superb listener, communicator and convenor. Melding outstanding knowledge of the law with effortless charm, he disports a high degree of emotional intelligence to get the job done. Efficient, effective and robust, he comes highly recommended, without any reservation."

"This was one of those cases where settling seemed an impossibility at the start of the day, but still a deal was done. Very many thanks to Richard for his unfailingly calm, polite, friendly manner. He was completely unflappable and I felt that he was completely committed to getting the job done and helping the parties to get a result. I wouldn't hesitate to recommend him and to instruct him again."

"Thank you so much for all your hard work on Friday. It was a skilful performance! Client is very grateful for a settlement, as am I, and I am further grateful to you for picking it all up so late in the day, and for working so late into the evening for it." (Solicitor in a Property Development/ Construction/ Partnership Dispute)

"Our case was a very unpleasant family fall out that had progressed to a legal claim by my father against me and my wife, so things were very tense. There had been tentative prior negotiations carried out, and both sides had entrenched positions, so it looked impossible to resolve things without progressing the claim to court. Richard was a breath of fresh air on the day: good humoured and full of helpful suggestions. He skillfully guided us to an agreed settlement by the close of play, which we were all grateful for. I was very impressed indeed by Richard"

 "Thank you for all your help, we didn't settle but it was still worth mediating" (Claimant in commercial property dispute).